Privacy Policy

Last updated: 11 February 2026

Overview

This Privacy Policy explains how RealMosaic collects, uses, stores, and discloses personal information when you visit our website, contact us, book a demo, or use the RealMosaic platform.

We are committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We may collect the following types of personal information:

  • Contact details, such as name, email address, phone number, business name, and role
  • Enquiry and demo details, such as your requirements and notes you submit in forms
  • Account and platform information, where applicable, such as user IDs, roles, and audit logs of admin activity
  • Technical information, such as IP address, device information, browser type, and usage data collected through analytics or security logs

How we collect information

We collect information when you:

  • Submit a form, book a demo, or contact us
  • Create or use an account on the platform
  • Use the website, where basic technical data may be collected automatically

How we use information

We use personal information to:

  • Respond to enquiries and provide demos
  • Set up, operate, and support the platform
  • Manage access, permissions, and security controls
  • Improve reliability, performance, and user experience
  • Meet legal, regulatory, and contractual obligations

Disclosure of information

We may disclose personal information to trusted third parties only where required to provide or support our services, such as hosting, infrastructure providers, email delivery, analytics, and security services.

We do not sell personal information.

International data transfers

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Cookies and analytics

We may use cookies and similar technologies to operate the website, remember preferences, and understand website usage. You can control cookies through your browser settings.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure.

Data retention

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. We may retain records to maintain security, auditing, and operational integrity.

Access and correction

You can request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing your request.

Complaints

If you have a privacy complaint, contact us first and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact

Email: mosaic@realonline.com.au

Phone: 0491 074 918